TERMS & CONDITIONS

Bookworldkids provides a subscription service that allows our members to access entertainment content over the Internet on certain Internet-connected mobile phones, computers and other devices. The Bookworldkids service is provided to you online. These terms govern your use of our service.

1. ENTRY

Users may join the service where available via approved connections.

2. PREMIUM WEEKLY ACCESS

2.1. By giving your mobile number to us through the internet, via online adverts or any other promotions, you will gain entry to the selected service. You agree that any information you provide through our website or otherwise is true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times. We reserve the right to request verification of your age, identity and contact details.

2.2. You may be billed by carrier billing, wherein you receive text messages sent to your mobile phone which are then charged upon delivery. The Billing via carrier section of these terms explains this.

2.3 If you have entered via the internet; after submitting your mobile number to us via one of our online promotions, you can validate your entry by one of the following routes: You will either receive a text message asking you to validate your signup by responding via text message and sending unique keywords via text in order to confirm that your pro-active opt-ins.

2.4 After joining the service a ‘thank you for your entry’ confirmation message will be sent to your mobile number including stop info. Please only consider your signup successful if you have received a confirmation message from us. After confirmation of sign up to the service, you will get access to the unique Books and soundtracks available on our platform. You will then also receive a message confirming/renewing your subscription to Bookworldkids.

3. OUR LIABILITY

3.1 The Liability of the promoter shall be limited to the amount of the charges actually paid. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.

3.2 We shall not be liable:

• • for any loss or damage that we could not have reasonably been expected to foresee at the start of the agreement, or for any loss of or corruption to data, systems, equipment, or
• • for the actions of any independent third parties in connection with the service.

4. EMAIL AND MOBILE TERMS & CONDITIONS

4.1 By giving us your mobile number and email address, you agree for Bookworldkids and its managing company to send you either an occasion email or text, notifying you of the latest offers and promotions available from our group. If you ever wish to be removed from any of our email/text broadcasts, you will have a link at the bottom of each email saying ‘Optout’ or go to the Contact Us page on our website and complete the web form, putting ‘Unsubscribe from marketing' in the message box https://customercare.today/ or contact us on our email address. Once you do this, you will be removed from future broadcasts.

4.2 For more information in regard to your privacy, please visit https://bookworldkids.com/privacy.

5. ASSIGNMENT

Bookworld Kids reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms & Conditions.

6. CONTACT

The promoter is Bookworld Kids or email us: [email protected]

7. CHANGES TO THESE TERMS & CONDITIONS

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimize the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.

8. COMPLAINTS

8.1 We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.

8.2 Any and all complaints will be dealt with appropriately and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behavior towards our staff.

8.3 The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.

8.4 How to make a complaint All complaints can be made by email using the below information: Email: [email protected]

For your complaint to be properly registered please provide us with the following information:

• ● Your full name, phone number and email address
• ● Your postal address, so that communication in writing can be made where necessary
• ● Full details of the complaint including any dealings you may have had with us, or any of the services we provide. We would suggest you advise of what happened, when it happened, who you dealt with if anyone, what you would like further clarification on, why you think what has happened is wrong and what you would like us to do to put things right. All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.

9. PERSONS WHO CAN COMPLAIN

A complaint can be made by either someone who has received services from or relating to the service usage, or a representative of the above described service user. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf. Where a complaint is made in person or over the telephone:

• ● A written record of the complaint will be made and kept, which can be provided upon request.
• ● A recording of the phone call will be made where possible

All complaints will receive a response within 2 working days, however if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:

• ● You understand how to progress your complaint and are kept informed of this.
• ● You are made aware of the outcome of your complaint promptly
• ● Your complaint and the information you provide to us is treated in confidence
• ● We will tell you what steps we intend to take to remedy any complaint that is upheld. Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:
• ● The complainant can give a valid reason for not making the complaint sooner, and
• ● Despite the delay, it is still possible to investigate the complaint effectively and fairly

It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private. All complainants have the right to refer their complaint on to the appropriate governing body if they are unhappy with the outcome of our investigation, however this referral must be made by the complainant. All complainants will be given the opportunity to receive an acknowledgement letter or email upon request. This will discuss not only the complaint itself, but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.

Once a complaint has been dealt with Once investigations have been completed, upon request, a report can be provided which includes:

• • A detailed explanation of how the complaint has been considered
• • The conclusions reached, including any and all remedial action needed, and
• • Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed A letter/email will be sent to the complainant where necessary, confirming all of the above information and reminding them of their right to take the matter further if they are unhappy with the outcome. In circumstances where the response/final outcome of the investigation is not ready within 10 working days we will notify the complainant accordingly and explain the reason why.

10. OTHER

These terms shall be governed by and construed in accordance with the laws of the Netherlands. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence. If any provision or provisions of these terms shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

30 September 2024